Support and service.
A new multi-purpose extinguishing technology, in different modes
Support.
Drago-I.S.I. is proud to guarantee you technical expertise and prompt assistance. Fill out the information below and a technology representative from the selected department will contact you to assist you.
113 Crown Street, Repentigny,
(Quebec) Canada, J5Z 0B3
T: 1 866 DRAGO01 (372-4601)
E: info@drago-isi.com
Sales.
Draco ISI Team offers contract services that ensure the effective management and support of its subcontractors, partners and customers.
Draco’s Custom Fire Solution I.S.I. delivers a quality turnkey offer, while respecting the deadlines and the budget that will allow you to be quickly operational.
Technical expertise.
Drago Service provides you with a dedicated organization to provide you with privileged listening, a personalized study of your needs and efficient technical support.
Drago Service’s team of engineers can assist you in research and layout, according to your needs. Being always aware of the importance of sustainable development, we can carry out complete studies for you.
You benefit from our expertise and our partners to assess the feasibility and viability of any project.
Drago and its partners’ experience in the design and manufacture of firefighting products and components guarantees you technical analysis and consulting services to added value.
For better, responsive and efficient support, we have implemented operational solutions:
+ Drago Service hotline and partners (coming soon)
+ Outreach workers
+ Dedicated contact person to follow up on your case.
Formation.
Upon acquisition and throughout the life of your vehicle, human training is essential to get the most out of your Drago equipment.
Our expertise in firefighting and user feedback from the field has enabled us to design training modules tailored to your operational needs: from vehicle use to diagnosis, through maintenance.
Provided by Drago Service trainers or the teams of our partners, our training courses are intended for users and maintenance teams.
3 levels of support:
- Commissioning and handling of the vehicle
- Standard and specific training
- Technical upgrade
Our trainers welcome you to Drago’s production unit or directly to your site.
At the end of the training, you will receive a certificate.
Maintenance.
We offer maintenance contracts, bespoke or à la carte. This solution can be adapted to the maintenance needs of your vehicle throughout its operating life.
Our Drago Service maintenance plan includes:
- Warranty for parts replaced between two interventions
- The clarity of the operations carried out thanks to an intervention schedule
- Controlled immobilization of the vehicle
- Compliance with current standards according to your field of intervention
Our objective: to guarantee you the maximum exploitation and durability of your vehicle at a controlled cost.
Parts.
For designers and manufacturers, we can guarantee together with our partners the long-term availability of original spare parts.
Our spare parts inventory allows our Drago Service logistics team to respond responsively to your requests.
We provide you with documentation to facilitate the monitoring of your vehicle throughout its operation and the clear identification of spare parts.
