Drago-I.S.I. is proud to guarantee prompt technical expertise and assistance. Fill out the information below and a representative of the selected department will contact you to help you.
113, Rue de la Couronne, Repentigny,
(Québec) Canada, J5Z 0B3
T: 1 866 DRAGO01 (372-4601)
Drago I.S.I. team provides contract services that manage and effectively support its suppliers, partners and customers.
Drago I.S.I offers a personalized and turnkey fire solution while respecting deadlines and budget to help you get started quickly.
+ Truck, trailer, tower, etc …
Drago Service provides an organization dedicated to listening to your needs, a personalized study of your situation and a performing technical support.
Drago Service engineering team can assist in research and development, as needed. Always aware of the importance of sustainable development, we can realize complete studies for you.
You benefit from our expertise and our partners to assess the feasibility and viability of any project.
Drago’s experience and its partners in the design and manufacture of firefighting products and components guarantees a technical analysis and value added consulting services.
For a better, more responsive and efficient support, we have put in place operational solutions:
+ Drago Service Hotline and partners (to come)
+ Proximity Stakeholders
+ Electronic Traceability of interventions
+ Correspondent dedicated to your application process
When acquiring your vehicle and throughout its life, training is essential to make the most of your Drago equipment.
Our expertise in firefighting and the return of land users have enabled us to elaborate training modules adapted to your business needs: from vehicle use to diagnosis, including maintenance.
Ensured by Drago Service’s trainers or our partners teams, our training material is intended for users and maintenance teams.
3 support levels:
+ Commissioning and vehicle ownership
+ Standard and specific training
+ Technical servicing
Our instructors welcome you into the Drago production unit or directly on your site.
At the end of the training, a certificate is delivered to you.
For designers and manufacturers, we can ensure together with our partners long-term availability for original spare parts.
Our inventory of spare parts allows our Drago Service’s logistics team to fulfill your requests in a reactive way.
We will give you documentation to facilitate the follow-up of your vehicle throughout its operation time and clear identification of spare parts.
We offer custom-made or standard maintenance contracts. These solutions can fulfill your vehicle’s maintenance needs throughout its operating life.
Our Drago Service maintenance plan provides:
+ Warranty for parts replaced between procedures
+ Clear transactions carried out through an intervention schedule
+ Controlled vehicle immobilization
+ Compliance with standards based on your area of intervention
Our goal: guarantee maximum exploitation and sustainability of your vehicle while keeping control of the cost.